Shipping Policy

 

FREE SHIPPING OFFER:

CANADA

Shipping within Canada  is free via Canada Post and or UPS.

  • Standard: 2 to 10 business days (excluding weekends and holidays)

If you require an expedited shipping service, please contact customerservice@formoi.ca.

USA

Shipping to the USA is free via Canada Post and or UPS.

USA Standard: 4 to 8 business days (excluding weekends and holidays)

SHIPPING RESTRICTIONS

  • Canada: We do not ship to the regions of Nunavut, Yukon, Northwest Territories and P.O. Box addresses.
  • USA: We do not ship Alaska and P.O. Box addresses

 

SHIPPING TO MULTIPLE ADDRESSES

You may only ship to one address per order. If your order requires shipping to multiple locations, you will need to place separate orders for each address.

 

ORDER PROCESSING TIMES

Orders are processed and shipped within 48 hours of purchase, Monday through Friday, excluding national holidays, pending item availability and payment verification.

 

ORDER TRACKING INFORMATION

Once an order has shipped, we'll send you an e-mail with the tracking number. Just click on the link to take you to the carrier's website to track the progress of your shipment. It may take 48 hours for your tracking number to be activated on our carrier's site.

Please note, orders of high value require a signature upon delivery.

 

REFUSED SHIPMENTS

We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery and email customerservice@formoi.ca.

Please note that if you refuse your order, or any part of it without authorization, you will be responsible for all shipping charges.