Return Policy

RETURNS

Formoi Accessories Inc. is happy to accept returns or exchanges within 30 calendar days from the date you received the item (verified by carrier). In addition, we do not accept returns without an authorized Returns Merchandise Authorization (R.M.A.) number.

To be eligible for a return, the following will apply:
- The item being returned must be unworn, unwashed and undamaged.
- Your item must be in the original packaging.
- All of the tags must be attached to your item.
- Items marked as final sale may not be exchanged or returned at any time.

How to request a return:

E-mail Formoi Accessories Inc. at customerservice@formoi.ca to request a Return Authorization Number. Within the e-mail, please indicate the order number and the reason for the return or exchange. If approved we will e-mail you a Canada Post shipping label.
Please place the order form inside the original box with the items to be returned. Please note, You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the returned shipment will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once your item is received and inspected, we will send you an e-mail to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 5 calendar days.  

 

Exchanges

If you receive an item that is defective, damaged or incorrect in respect to the initial shipment, you must notify us via e-mail within 5 business days of receiving the merchandise. We will e-mail you a Canada Post label to return the merchandise. A replacement will be sent upon receipt - with the condition that the merchandise has not been worn or washed, with all tags attached. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.